Accessibility Law

The Accessibility for Ontarians with Disabilities Act, 2005 (AODA) applies to all businesses and organizations in Ontario. The purpose of the AODA is to ensure that, by the year 2025, the Province of Ontario is completely accessible and barrier-free for persons with disabilities. In order to accomplish this, five standards are being developed in the areas of Customer Service, Employment, Information and Communication, Transportation, and the Built Environment.

Changes to the accessibility customer service standard came in to effect on July 1, 2016. All accessibility standards are now part of one regulation: the Integrated Accessibility Standards Regulation (O. Reg. 191/11). These changes include a written policy exemption for small private sector organizations, broader mandatory training requirements on accessible customer service, and a larger variety of documents acceptable to support a need for a service animal.

Our lawyers provide risk management and regulatory compliance advice to businesses and organizations in Ontario.


We can help you:

  • Draft all relevant accessibility policies and notices and lease amendments to ensure that clients are compliant with the AODA;
  • Formulate and implement straightforward and efficient accessibility practices and procedures;
  • Provide industry specific training to your employees that focuses on compliance and risk management;
  • Provide clients with appropriate strategies to respond to feedback they receive under the AODA;
  • Ensure that clients understand the interaction between the AODA and the Human Rights Code;
  • Provide legal advice to businesses and organizations;
  • Represent clients in proceedings to enforce the AODA.

Our advocacy experience enables us to assess and plan cases quickly and effectively. Your case will benefit from our legal research, case preparation, and oral advocacy skills, thereby ensuring it is properly and fully argued before tribunals, Courts and appellate bodies. We prepare our clients and witnesses carefully. We take pride in maintaining a positive and professional reputation with the court, opposing counsel and tribunals.


Our lawyers are leaders in accessibility law. We have been involved in drafting policies and procedures used by businesses organizations throughout Ontario. Our lawyers play an active role in providing information to lawyers, businesses and organizations about the AODA. We also practice in the related areas of administrative law, Human Rights, employment, corporate commercial, residential and commercial tenancies, municipal law, and regulatory offences.


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Laura practises in the area of administrative law, including condominium, residential tenancies,municipal, planning and zoning, expropriations, and property tax and accessibility law. Laura is a member and active contributor to numerous condominium, development and housing industry organizations.