Accessibility Law

The Accessibility for Ontarians with Disabilities Act, 2005 (AODA) applies to all businesses and organizations in Ontario. The purpose of the AODA is to ensure that, by the year 2025, the Province of Ontario is completely accessible and barrier-free for persons with disabilities. In order to accomplish this, five standards are being developed in the areas of Customer Service, Employment, Information and Communication, Transportation, and the Built Environment.

Changes to the accessibility customer service standard came in to effect on July 1, 2016. All accessibility standards are now part of one regulation: the Integrated Accessibility Standards Regulation (O. Reg. 191/11). These changes include a written policy exemption for small private sector organizations, broader mandatory training requirements on accessible customer service, and a larger variety of documents acceptable to support a need for a service animal.

Our lawyers provide risk management and regulatory compliance advice to businesses and organizations in Ontario.


We can help you:

  • Draft all relevant accessibility policies and notices and lease amendments to ensure that clients are compliant with the AODA;
  • Formulate and implement straightforward and efficient accessibility practices and procedures;
  • Provide industry specific training to your employees that focuses on compliance and risk management;
  • Provide clients with appropriate strategies to respond to feedback they receive under the AODA;
  • Ensure that clients understand the interaction between the AODA and the Human Rights Code;
  • Provide legal advice to businesses and organizations;
  • Represent clients in proceedings to enforce the AODA.

Our advocacy experience enables us to assess and plan cases quickly and effectively. Your case will benefit from our legal research, case preparation, and oral advocacy skills, thereby ensuring it is properly and fully argued before tribunals, Courts and appellate bodies. We prepare our clients and witnesses carefully. We take pride in maintaining a positive and professional reputation with the court, opposing counsel and tribunals.


Our lawyers are leaders in accessibility law. We have been involved in drafting policies and procedures used by businesses organizations throughout Ontario. Our lawyers play an active role in providing information to lawyers, businesses and organizations about the AODA. We also practice in the related areas of administrative law, Human Rights, employment, corporate commercial, residential and commercial tenancies, municipal law, and regulatory offences.

Related Links

Featured Lawyers & Paralegals

How to Connect with Us

We make it easy for individuals to connect with our legal team.
You can request a call back from our legal team in three easy ways.

Call Us

Call our toll free number.

Email Us

Email our legal team.

Online Form

Request a call back online.

Proudly Affiliated With

Law Society of Ontario Ontario Bar Canadian Bar Community Living London the middlesex law association County of Perth Law Association Waterloo Law